How to Contact Facebook About A Problem | ask Facebook A Question
By
Anjih Najxu
—
Tuesday, March 10, 2020
—
Contact Facebook Office
If you call either of the Palo Alto-area telephone number you'll conveniently locate for the social media sites mega system using on the internet search (those are 650-543-4800 as well as 650-308-7300, for the document), you'll get a recording. It will certainly talk you via a series of food selections, each option of which will inevitably direct you to send an e-mail to a suitable account. These include press@FB.com for media questions and also records@FB.com for law enforcement worries.
Yet if you hit 1 for customer service? The recording will certainly route you to click the word "Help" stating that it's "found at the bottom of any Facebook page." Here's things: it isn't. Actually, if you're on your primary Facebook feed, there is no "bottom" of the web page.
Right here are a couple of things you can do rather.
How To Contact Facebook About A Problem
Just how to contact Facebook customer support
If you intend to contact Facebook, you'll initially require to log into your account. After that search for at the top right corner of the screen. There, you'll see a little question mark inside a dark circle. Click it, then from the dropdown menu, select "Report a Problem."
An additional menu will appear that attributes 3 clickable choices. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a trouble with your account like, state, trouble uploading photos, you'll recognize where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload problem, e.g.). However, for even more general customer support queries, Facebook is rather ambiguous.
Your best option might be to do an end run around the people from Facebook itself, and instead most likely to the Help Community and also asking various other platform customers like yourself.
How to ask the Facebook Help Community a concern
From any kind of Facebook page, once again click that question mark on top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near all-time low of the web page, click "Visit Help Community".
You will certainly be required to a web page where lots of questions have actually already been answered, however where you can likewise publish your own concern. At the top right of the Help Community page is a gray box with the words "Ask a Question".
Struck that web link. On the following web page, select the best Subject and also Sub-Topic, after that kind your inquiry. Now it's time for some waiting. Regardless of where you published your question, you can most likely to your "support Inbox" from the menu that falls from that very same enigma to see if anybody, be it a handy Community member or actual staffer, has actually made a decision to offer you a hand.
How to contact Facebook via other social media systems
Another method to try to get in touch with Facebook is to reach out to them through or mention them on one more social networks platform. You can send out a straight message to FB via Twitter or utilize their @Facebook Twitter account in a Tweet you publish. If it obtains enough grip, they will likely see it.
That's about How To Contact Facebook About A Problem. So also can you come close to via Instagram, including Facebook in a message, however unless you get a great deal of love on that particular breeze, chances are you're much better back on the Facebook Help Center.