Contacting Facebook Customer Service | ask Facebook A Question
By
Anjih Najxu
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Wednesday, May 13, 2020
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Contact Facebook Office
If you call either of the Palo Alto-area phone numbers you'll easily discover for the social media mega platform by means of on-line search (those are 650-543-4800 and also 650-308-7300, for the document), you'll get a recording. It will certainly talk you via a series of food selections, each option of which will eventually guide you to send an email to an appropriate account. These include press@FB.com for media queries as well as records@FB.com for law enforcement concerns.
However if you hit 1 for customer service? The recording will route you to click the word "Help" claiming that it's "found at the bottom of any Facebook page." Below's the thing: it isn't. Actually, if you're on your primary Facebook feed, there is no "bottom" of the page.
Below are a couple of things you can do instead.
Contacting Facebook Customer Service
Exactly how to contact Facebook customer support
If you wish to contact Facebook, you'll initially require to log into your account. Then search for on top right edge of the screen. There, you'll see a little question mark inside a dark circle. Click it, after that from the dropdown menu, pick "Report a Problem."
One more menu will turn up that attributes three clickable options. These are:
- Payment Issue
- Something Isn’t Working
- Abusive Content
If you are reporting hate speech or a problem with your account like, state, problem publishing photos, you'll understand where to go. ("Abusive Content" for the hate, "Something Isn't Working" for the upload issue, e.g.). But for more basic customer service queries, Facebook is instead ambiguous.
Your best choice may be to do an end run around the folks from Facebook itself, as well as instead most likely to the Help Community and also asking other system customers like yourself.
How to ask the Facebook Help Community a concern
From any kind of Facebook page, once more click that question mark at the top right of the web page. At the top of the dropdown menu you'll see the words "Help Center" Click there.
On the Help Center page, scroll down as far as you can. On the left near the bottom of the web page, click "Visit Help Community".
You will certainly be required to a page where lots of concerns have currently been answered, yet where you can additionally upload your very own inquiry. On top right of the Help Community page is a gray box with the words "Ask a Question".
Hit that web link. On the next page, select the best Topic as well as Sub-Topic, after that kind your question. Currently it's time for some waiting. Regardless of where you published your inquiry, you can most likely to your "support Inbox" from the menu that drops down from that exact same enigma to see if anyone, be it an useful Community participant or real staffer, has actually decided to provide you a hand.
Exactly how to contact Facebook through other social networks platforms
An additional way to attempt to connect with Facebook is to connect to them through or mention them on another social media system. You can send out a direct message to FB through Twitter or utilize their @Facebook Twitter account in a Tweet you post. If it obtains enough traction, they will likely see it.
That's about Contacting Facebook Customer Service. So too can you come close to via Instagram, consisting of Facebook in a message, however unless you obtain a lot of love on that breeze, chances are you're better back on the Facebook Help Center.